Q: How much does it cost?
Our weekly fees depend on individual needs and they are based on a comprehensive pre-admission assessment. Fees are quoted as ‘gross weekly’, which means they are the total you will be asked to pay. The NHS Registered Nursing Care Contribution (also known as Free Nursing Care) will be applied for if relevant and refunded to you if and when awarded. Your on-going weekly fees will then be reduced by the rate of FNC at the time.
Q: What is included in the fees?
Our fees include everything required to keep residents comfortable, well cared for and safe:
- Private en-suite bedroom
- Heating and lighting
- Daily main meals, supper and available snacks
- Drinks and refreshments
- Access to and use of any aids and/or appliances according to individual needs, including hoists, wheelchairs and walking aids
- All property taxes levied on the Home, including Council Tax and water rates
- Laundry service
- Care and support from qualified staff to help with daily living in line with the resident’s agreed plan of care
- Use of communal lounges and facilities
- Access to and use of communal grounds/gardens
In addition to this, basic hairdressing and chiropody are included as we believe they form part of a resident’s basic care, health and wellbeing.
Our weekly fees do not include:
- Newspapers and periodicals
- Purchase of new clothes and toiletries
- Perms, hair colouring and specialist nail/feet treatments
- Dry cleaning
- Non-NHS health services and treatment by dentists or opticians, including any aids and appliances a resident chooses to purchase privately
- Non-prescription medication
- Social and travel costs for privately arranged trips
- Private telephone costs
- Visitors’ meals and overnight accommodation
Q: Do you accept Local Authority rates?
As a rule, no we don’t. Local Authority fees are usually significantly lower than our standard weekly fees and we would normally only accept payment from a Local Authority in combination with a third party ‘top-up’ payment or if the Local Authority agrees to meet our full fees.
Q: Are we eligible for Free Nursing Care (RNCC)?
Generally, most people entering a nursing home should be eligible. Following admission to the home, and with your consent, we will apply for Free Nursing Care on your behalf. An NHS Assessor may then arrange a visit to make a separate assessment.
Q: Do I need my own money?
Yes, we always advise residents to have a small amount of money available that will cover incidental costs, such as buying toiletries or for trips out.
Q: What happens if our funds run out?
Our expectation is that you have sufficient funds available to pay the homes full fees for at least three years. If your funds run out, the Local Authority will normally offer to pay for your care at their rates, subject to a financial needs assessment. In this situation we would not normally accept the Local Authority rate unless a third party top-up payment was also available and would instead seek to negotiate a higher rate with the Local Authority.
Q: Can we keep our own GP?
Yes, providing your existing GP is relatively local to the home and is prepared to continue looking after you and to visit the home on request. We also have an exclusive arrangement with a GP practice local to each of our homes, ensuring consistency and quality of care.
Q: Can I take my mother/father/relative out?
Definitely. As long as there are no medical reasons that might prevent this, we always encourage trips out and know how much our residents enjoy a change of scene. All we ask is that you give us advance warning so we can ensure they are properly prepared and that we know roughly when to expect them back.
Q: What are your staff ratios?
We generally work on ratios of around 1:4 care staff per resident by day and 1:8 by night. These ratios do not include the home’s domestic, catering, laundry, activities and management staff and can vary up or down at any given time depending on residents’ individual needs.
Q: What are your visiting hours?
We never restrict visiting to specific hours and visitors are welcome at any time. However, visitors should be aware that there are certain times of the day when staff will be particularly busy, such as meal times. Residents are also free to get up or go to bed when it suits them, and they can choose who they want to see. If you are in any doubt of when best to visit, please call the home.
Q: What activities do you provide?
We provide a full and varied activities programme for our residents, typically between 10am and 4pm each day. Activities range from knitting, arts and crafts, bingo and other games to visiting entertainers, pet farms and organised day trips. All residents have the choice of taking part. For those who are less able we provide 1:1 activities such as hand massage or reading.
Q: Do you provide hairdressing and chiropody?
Yes. A little pampering makes everyone feel good, which is why these services are included in our weekly fees. The hairdresser visits weekly and the chiropodist six-weekly. This covers basic hairdressing and chiropody but excludes perms, colouring and specialist nail/feet treatments.
Q: Is there a choice of food and do you cater for special diets?
Yes. Each resident has an individual care plan, which includes food choices and dietary needs. We work closely with the resident – and will also consult with family and friends – to find out their likes and dislikes. Residents can choose from several options at each mealtime. If they don’t like any of the options we will always try to provide a suitable alternative.
We also cater for specific dietary needs, including soft or puréed, diabetic and allergenic, and individual requirements will be established on admission to the home and reviewed as necessary. We work hard to ensure our menus are balanced and nutritious, and meals are produced on site using fresh ingredients every day.
Q: Can we bring our own furniture?
Of course, but please be aware that it may not be possible to accommodate large items of furniture. Residents’ bedrooms are furnished and cover all the basic needs for storage and comfort, but we always encourage residents to bring something of their own to personalise their room and to help them settle in and feel more at home.
Still have questions to ask?
Please contact the home you are considering and our staff will be happy to chat through any questions you may have. Better still, why not arrange a visit?