Covid-19 Help and Advice

This page was last updated on January 20th 2021

We pride ourselves on being a family run company and hope that you come to see our homes as your home too.

The safety and well-being of our staff, residents and their relatives is our unwavering priority.

Click here to read the latest update from our Director.

Covid-Safe Visiting Rooms

We have prepared each of our care homes with Covid-safe indoor visiting spaces for residents and relatives to use as we delve into the autumn and winter months.

Covid-19 Vaccines

We are delighted to say that our staff and residents have now received their 1st, and in some cases 2nd, Covid-19 vaccine.

Daily Virtual Communication Available

We continue to encourage all relatives and friends to video call or phone our residents to keep in regular contact.

We are here to help you and your loved one

Forest Care Visiting

We have built Covid-safe visiting rooms in each of our care homes for residents and relatives to use.

An airtight glass partition combined with a handsfree intercom system divides Covid-safe visiting room in two, enabling the residents to safely see and chat with their loved ones in a Covid-secure way.

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These Covid-safe visiting spaces are subject to strict safety protocols and procedures to protect staff, residents and their relatives from the ongoing pandemic. In line with the latest government guidelines, two relatives may visit one resident at a time, however the two relatives must be from the same household. That is in order to comply with the new lockdown rules where household mixing is not permitted.

Visits are arranged by appointment only and limited to a maximum of 45 minutes per visit. This varies by home so please speak with the care home directly to book a suitable time.

For the latest government guidance on visiting care homes, please follow this link:

With regard to the other forms of visiting mentioned in the guidance, while socially-distanced outdoor visits are still permissible, we all need to be conscious of the time of year now and that it is not really practical for such visits to take place for the time-being.

Please note, visits may have to be postponed at any time without notice, should that be necessary to ensure the safety of all residents and staff, and/or if instructed to do so by the Government or local Director of Public Health. This may result in visits being cancelled at short notice; however, we will always endeavour to give as much notice as possible.

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Covid-19 Vaccine

Starting 2021 the right way, Forest Care is delighted to announce that all of their staff and residents have now received their 1st Covid-19 vaccine.

Forest Care would like to thank all of the NHS employees who have helped roll out the vaccines to residents and staff.

Testing, Infection Control & PPE

Our staff are being tested weekly for Covid-19, and our residents four-weekly. We also ensure that appropriate Personal Protection Equipment (PPE) is worn and used correctly at all times. Our comprehensive PPE is available to all staff, which includes face masks, aprons, gloves and face shields where needed. At every Forest Care home, face masks must be worn inside the homes at all times by all individuals, excluding residents.

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Alongside this, all staff and visitors are having temperature checks upon entry to the home. While we are encouraging regular handwashing and sanitising along with ensuring a 2-meter distance is maintained between individuals wherever possible.

Many of our staff have also had Covid-19 antibody tests and will retake these tests at the next available opportunity.

Please be assured that we continue to have a robust supply chain of PPE in place and maintain a forward stock of at least two months’ supply at any one time’. We remain confident in our supplies of PPE and all of our service teams have what they need.

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Virtual Tours of our Care Homes

We are in the process of making Virtual Tours for each of our care homes. Allowing you to safely tour the home online, at your own leisure and in great detail. We are delighted to share with you the completed Virtual Tours of Cedar Lodge and Holly Lodge.

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These 360° tours of the inside of the care homes will help you, or your loved ones, familiarise yourselves with the home before admission or to see where your loved one is living. A virtual tour should not be mistaken with a video tour, which gives a singular view of the home. These virtual tours include much more detail, taking 360° images around the home, permitting the you to control your tour completely.

We hope you enjoy virtually visiting our award-winning care homes.

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Video Calls with Residents

We continue to encourage all relatives and friends to video call or phone our residents to keep in regular contact. A number of new devices have been made available to residents to facilitate daily communication.

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If your loved one needs assistance with a video call, our staff will be more than happy to help. Simply call the care home in advance so a member of staff can be ready to assist.

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Safe and Clear Admission Policy

Once you chosen to move to a Forest Care home, we can then begin the safe admission policy that we are strictly following. All new admissions must have a Covid-19 swab test that produces a negative test result. The resident can then move into the care home whereby they must isolate in their rooms, or in a safe area of the home, for 14 days.

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After 14 days they can integrate with the rest of the home including joining other residents in the dining room and for group activities.

Please rest assured that during a 14 isolation inside our homes, our staff will be focused on maintaining the residents’ mental, social and physical well-being.

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Essential Visits to our Care Homes

If you are required to make an essential visit to a Forest Care home, it is very important that you do so safely to minimise the risk of infection to our residents and staff. Before visiting and whilst on site, please ensure that you comply with our meet & greet protocols upon arrival, along with the following guidance:

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  • Do not visit if you are currently self-isolating, have tested positive for Covid-19 or experienced any symptoms of Covid-19 in the last 14 days.
  • Hand washing is compulsory on arrival to any of our care homes. We will also encourage you to regular wash and sanitise your hands while on site.
  • Our staff may escort you to the relevant area of visiting and back again.
  • We will take your temperature on arrival. Should you display a high temperature, we will unfortunately not permit you to enter the home.
  • You will be asked to complete a short questionnaire to assist NHS Test & Trace
  • Alongside wearing a face covering, you may also be asked to wear other appropriate PPE in line with government guidance, and to maintain social-distancing at all times.

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Keeping our Residents Physically, Mentally and Socially Active

Our award-winning homes are proud to offer person-centered nursing care, life enriching activities, nutritious freshly prepared meals and holistic support tailored to individual needs. These services ensure our residents remain physically, mentally and socially active.

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Our Physiotherapists, Hairdressers and Chiropodists are included in our weekly employee testing so we can continue to provide those complimentary services that we believe are important to residents. Forest Care endeavors to provide well-rounded care to look after every residents’ physical and medical needs, as well as their social, mental and emotional wellbeing.

Our activities are led by resident’s choice. With lockdown restrictions in place and outside entertainers unable to visit our homes, the teams have been going the extra mile to ensure residents can enjoy all that they want to, while enhancing the range of activities available. This has involved investing in new technology, purchasing new equipment and even getting creative with event ideas.

Whether it is hosting a live cooking show with our Head Chefs, creating a seaside in our back gardens or transforming our lounges into a Theatre, we are proud of the lengths our teams go to enhance the lives of our residents.

Along with these larger events, our teams also add the personal touch to the care they provide. This can simply involve chatting to residents and getting to know them over a cup of tea. There is always someone to talk to in our care homes.

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Keeping Up-to-Date with the Latest News

We are continuing to monitor local infection rates, Government guidance and local authority advice on a daily basis. This is allowing us to manage our Covid-19 protocols and procedures effectively in order to navigate through the pandemic safely.

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Forest Care is striving to update relatives, staff and residents regularly with guidance. If you are seeking clarity, please don’t hesitate to contact the team.

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Thank you for your Support

Throughout 2020, we have been inundated with kind words of thanks and encouragement from relatives, friends and the general community. We want to thank everyone for the overwhelming support, patience and understanding that we have received throughout this period. The support means a lot to us and please be assured that the messages are being shared with our hard-working and dedicated teams.

We are social: