Oak Lodge employs more than 80 compassionate and hard working people, all striving to provide exemplary care.
In 2021, Oak Lodge came Runner-up for both South Care Home of the Year and Best Outdoor Environment at the Caring UK Awards 2021. Jacqui Vickery was also a Finalist in the Care Champion category at the National Care Awards 2021.
Oak Lodge has maintained an ‘Outstanding’ CQC rating.
In 2019, Grace Adan Won Care Home Manager of the Year at the National Care Awards 2019. A fantastic achievement! Oak Lodge were also Finalists for Care Home of the Year at the National Care Awards 2019 and Finalists for Management Team of the Year at the Caring UK Awards 2019.
An ‘Outstanding’ CQC rating is a fantastic achievement, approximately only 500 homes nationally (out of 15,000) currently achieve this. Plus, more than 50% of homes fail to maintain an ‘Outstanding’ rating, which puts Oak Lodge in the top 1% of homes in the country. National Care Award judges commented; “Grace Adan takes as much care of her staff as she does her residents, we were wowed by Grace’s passion, humility, and warmth. Not only is Grace an ambassador for best practice in her care home, but for the industry at large. After 18 years of service, Grace wins this national award for her outstanding home”.
Grace won Care Home Manager of the Year Award at the prestigious National Care Awards 2019. Judges commented; “Grace Adan takes as much care of her staff as she does her residents, we were wowed by Grace’s passion, humility, and warmth. Not only is Grace an ambassador for best practice in her care home, but for the industry at large. After 18 years of service, Grace wins this national award for her outstanding home”. Forest Care is immensely proud of Grace’s achievement.
Grace moved from the Philippines in 2001 to work at Oak Lodge. She has developed and blossomed into a superb Registered Manager from her role as Nurse, making the home ‘Outstanding’.
Jacqui began working at Oak Lodge in 2009. She loves the interaction with residents, families and staff ensuring they are happy and well looked after.
As Administrator, Jacqui is responsible for the day-to-day administrative functioning of the home and supporting Grace to ensure everything happens as it should. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to being a point of contact for residents and relatives while dealing with their day-to-day requests.
Jacqui was selected as one of five finalists across the UK, for the Care Champion category at the National Care Awards 2021!
With an extensive background in nursing, Flora has worked at Oak Lodge for 18 years and is responsible for managing the clinical care of the residents in the home. This involves supervising the nurses, senior carers and carers to ensure residents receive person-centred care in accordance with their assessed needs and plans of care, and ensuring their mental, physical and emotional well-being.
To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress free environment for our residents, where the staff have time to deliver person-centered care. Our care team are passionate about their jobs and have completed a variety of training courses, giving them the confidence and skills sets to provide outstanding care.
We generally work on ratios of around 1:4 care staff per residents by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.
Tracey has worked at Oak Lodge for over 18 years. Having started as a weekend Chef, then taking on more hours, finally working as Head Chef for the past 5 years.
In her own words “Good food and nutrition are important to everyone, especially the elderly. I am passionate right from the start of the planning, ordering, cooking through to serving the food to our residents. I carefully consider each of their likes and dislikes and enjoy seeing empty plates and well-nourished residents. I’m proud to be part of the residents lives here and responsible for their well-being, nutritionally”.
Val, Marion, Michelle and Sarah make up our Activities team. They excellently nurture residents’ social and mental well-being, alongside their physical care within the Activities they provide. This can range from card games to musical events.
The activities team uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.
Lubo is our passionate and dedicated Handyman who works very hard fixing things and making sure our home runs smoothly. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Lubo is your man if you require shelving, pictures hung on wall, carpet cleaning or any general maintenance to make your room as comfortable as possible.
Every team is integral to the running of our care home. We are fortunate to have a team of hard-working and compassionate individuals in housekeeping, which comprise of domestic and laundry. Not only do they help with the smooth running of the home, but they also contribute to the social and hospitality experience our residents enjoy.
Dave is our fun-loving groundsman who continues to work very hard in making our outdoor spaces into enjoyable surroundings.
From maintaining our wild flowers to building new features in our gardens for our residents to explore, Dave can be found in one of our three outdoor areas throughout the week.
Every month we celebrate the hard work of our team by choosing an Employee of the Month. Residents, relatives and employees can all nominate individuals.
Congratulations to Lubo (Junior) and Chija who have both been nominated as Employee of the Month for August!
Forest Care is delighted to announce the CQC has rated Oak Lodge ‘Outstanding’ on its most recent inspection. The home has been rated Outstanding in three areas in Good in the remaining two. This means that the service they provide is safe, effective, caring, responsive and well-led. A great achievement for all the team at Oak Lodge in Basingstoke.
We celebrated our staff and their 5, 10, 15 and 20 years of service. Although we couldn’t host the party we normally would because of lockdown restrictions, we still managed to celebrate in style!