Holly Lodge employees over 80 compassionate and hard working people all striving to provide exemplary care.
The team won the 2019 Excellence and Innovation in Dementia Care Award at the national Caring UK event hosted on Friday 15th November at the Athena in Leicester.
Judges described Holly Lodge as, “Heartwarming. Making residents and relatives smile is the daily goal at Holly Lodge. They are continuously striving to improve and it is clear that this luxury care home is designed with the service, views and needs of people living with dementia at its core.” These are the reasons why the Holly Lodge team won.
Rico finished his Business Management degree in 2001 in the Philippines where he helped manage his family business. Rico has worked in the care sector since 2006, specifically with individuals living with dementia. He has now been working as a Manager for over 10 years and at Holly Lodge for 4.
Rico is very passionate about making a difference in the lives of our residents and likes to be positive in approaching challenges. He’s sincere care for residents, relatives and staff is felt by all. He ensures that the home delivers a compassionate and high-quality care with a homely atmosphere. As a leader, he leads by example and supports the staff in maximising their strengths and potentials.
His passion, hard work and dedication have led the home to winning the 2019 Excellence and Innovation in Dementia Care Award at the national Caring UK awards.
Having gained her degree in Sociology and Social Policy, Carol worked as an administrator at a university in North England. Following a family move and career change, Carol began working as a Care Assistant. Her breadth of experience in the care sector and administrative background means Carol has quickly become a valued member of the Holly Lodge team.
As Administrator, Carol is responsible for the day-to-day administrative functioning of the home and supporting Rico. This involves a variety of tasks such as employment checks, enquiry handling, show rounds and admissions, to reassuring residents and relatives and dealing with their day-to-day requests
Sandra graduated from university in Italy with a language degree, allowing her to secure a position as an International Conference Organiser for UNESCO. 20 years later, Sandra relocated to the UK, working as a freelance Translator in corporate environments, later becoming an Enquiry Officer in the Police Force.
Holly Lodge welcomed Sandra to the team in 2018 as our weekend administrator. Sandra quickly became a great advocate of the care provided at Holly Lodge along with the family atmosphere the home creates.
To provide the exemplary care our residents deserve, we intentionally hire more staff than the industry average. Having more staff means we can offer a more relaxed, stress free environment for our residents, where the staff have time to deliver person-centered care. Our care team are passionate about their jobs and the care team have completed additional specialised training in supporting those living with dementia.
We generally work on ratios of around 1:4 care staff per residents by day and 1:8 by night. However, these ratios do not include the home’s domestic, catering, laundry, activities and management staff.
Our dedicated and experienced nursing team is responsible for managing the clinical care of our residents at Holly Lodge focusing on their holistic care, which includes their mental, physical and emotional wellbeing.
This involves administering medication, working with our home GP and supporting senior carers and carers to ensure residents receive person-centered care in accordance with their assessed needs and plans of care.
Bea is our talented Chef at Holly Lodge who ensures residents enjoy a varied menu focusing on the nutritional needs of our residents. Bea has over 10 years of experience working as Head Chef in the care sector.
Having joined the Holly Lodge team in 2015, Bea quickly made an impression on residents, relatives and staff. The food she cooks is appetising, nutritional and commended by all. She also regularly goes above and beyond for resident’s special occasions.
The activities team uses care plans and consider residents’ histories and hobbies to plan respectful activities that enhance lives, encourage socialisation and stimulate memories. This is an important part of our person-centered care.
Activities that are multi-sensory are proven to help those living with dementia by increasing concentration and communication, helping cognitive symptoms and social interactions while stimulating reminiscent therapy. Holly Lodge achieves this in a number of ways, some of which are cooking workshops, ‘Guess the scent’ games, culture days, along with arts and crafts.
Every team is integral to the running of our care home. We are fortunate to have a team of hard-working and compassionate individuals in housekeeping, which comprise of domestic and laundry. Not only do they help with the smooth running of the home, but they also contribute to the social and hospitality experience our residents enjoy.
Bruno has extensive experience working in operations of care homes. Having started as an engineer and then progressed to Maintenance Manager. In 2019, Holly Lodge welcome Bruno to the team as Facilities Manager across all four Forest Care homes.
Bruno is responsible for the management and good maintenance of the external fabric and grounds of all Forest Care’s homes, the interior of the buildings, equipment, infrastructure, services and security. This involves ensuring that any maintenance/repair works are carried out promptly and efficiently with minimum disturbance.
Jacek is our talented groundsman who continues to work very hard in making our outdoor spaces into enjoyable surroundings.
From maintaining our wild flowers, feeding the birds in the aviary and building new features in our gardens for our residents to explore, Jacek constantly brings news ideas to the outdoor spaces of the home.
Every month we celebrate the hard work of our team by choosing an Employee of the Month. Residents, relatives and staff are all invited to nominate individuals.
Congratulations to the Activities Team who are our Team of the Month for January.
Forest Care is delighted to announce the CQC has rated Holly Lodge ‘Good’ on its most recent inspection. The home has been rated Good across all areas, meaning the service they provide is safe, effective, caring, responsive and well-led. A great achievement for all the team at Holly Lodge in Frimley Green.
We celebrated our staff and their 5, 10 and 15 years of service by handing out certificates and gifts to each of our long serving staff members. We proudly have a high number of long serving staff at Holly Lodge, which positively impacts on the continuity of care given to our residents.